# Voipe — Cloud PBX & Call Center

> Voipe is an Israeli cloud PBX and call center SaaS platform for businesses.

## Products
- [Cloud PBX](/pbx): Virtual phone system with IVR, call routing, recordings, multi-site support
- [Cloud PBX for Clinics](/pbx/clinics): Cloud PBX vertical for private clinics (dental, medical, aesthetic) — a Hebrew AI voice agent answers every patient 24/7 (including evenings, Fridays and while staff treat patients), books appointments, and sends automatic SMS reminders. Encrypted call recording with customer data stored in Israel; medical data is treated as sensitive under the Israeli Privacy Protection Law (incl. Amendment 13). Integrates with the clinic's existing scheduling / patient-record system via documented integration.
- [Cloud PBX for Law Firms](/pbx/law): Cloud PBX vertical for law firms (litigation, real-estate, family, commercial) — a Hebrew AI voice agent answers every intake call 24/7 (including evenings, weekends and while attorneys are in court), books consultation meetings, sends automatic SMS reminders, and hands the enquiry to the office with full context. The agent intakes and schedules only — it does not give legal advice. Makes a solo or small practice sound like a big firm with consistent, professional answering. Encrypted call recording with customer data stored in Israel; content shared with an attorney may be covered by attorney–client privilege, and the system is built accordingly (general info, not legal advice). Integrates with the firm's existing case-management / legal CRM via documented integration.
- [Cellular PBX](/cellular-pbx): מרכזיה סלולרית — a full business PBX running on the team's SIM (no app, no desk phones), for field/mobile teams. The differentiator vs a basic "שלוחה סלולרית" (cellular extension): built-in Hebrew AI voice agent + call transcription + native CRM connectivity with no third-party tool (no Make/Zapier). Outgoing calls present a company-owned business number per Israeli law. SIM-based solution running over a licensed Israeli mobile operator (Voipe is not a carrier/MVNO). Pricing: from ₪189/month for 3 SIMs (≈ ₪63/SIM), each additional SIM +₪79/month, VAT-exclusive.
- [Call Center](/call-center): Contact center with queue management, real-time monitoring, analytics
- [Monday.com integration guide](/guides/crm-monday): Voipe ↔ Monday.com bidirectional integration — click-to-call from any Monday item, automatic call/AI-insights push to boards, recording as link or file, live two-way sync. Live with clinics, municipal call centers, and insurance agencies in Israel.
  - [Voipe in Monday Vibe](/guides/crm-monday/vibe): how to add a voice layer to apps built with Monday Vibe (Monday's AI no-code app builder), via webhooks + Voipe REST API.
  - [Vertical use cases](/guides/crm-monday/use-cases): clinic appointment scheduling, municipal 106 centers, insurance lead management.
- [Origami integration guide](/guides/crm-origami): Voipe ↔ Origami (origami.ms — Israeli no-code business automation platform) bidirectional integration — click-to-call from any record, automatic call/AI-insights push, recording link/file, and auto e-signature trigger post-call. Origami is itself a Voipe customer.
  - [Voipe in SensAI](/guides/crm-origami/sensai): how to feed Voipe Voice Intelligence data into Origami's SensAI (chat-with-your-system AI) for natural-language queries on calls.
  - [Vertical use cases](/guides/crm-origami/use-cases): clinics, pharma/biotech, professional services (legal, consulting).
- [Zoho CRM integration guide](/guides/crm-zoho): Voipe ↔ Zoho CRM via Zoho PhoneBridge (documented integration) — screen-pop with the customer card on incoming calls, click-to-call from contact/lead records, automatic call logging in Zoho CRM, and access to call recordings from Zoho. Setup takes ~10 minutes, no code.
- [Fireberry integration guide](/guides/crm-fireberry): Voipe ↔ Fireberry (formerly Powerlink, Israeli CRM) via Fireberry's documented cloud-PBX integration framework (CDR + Click2Call + screen-pop) — screen-pop with call bar, create lead/contact from the call, click-to-call, automatic call logging with recording link.
- [Kala CRM integration guide](/guides/crm-kala): Voipe ↔ Kala CRM (kala-crm.co.il, by Sortex, Israeli CRM for service businesses) — screen-pop with automatic customer-card open, click-to-call, full call logging, listen to recordings inside the customer card, automatic callback task for missed calls, SMS, and marketing-source attribution by dialed number. Setup coordinated between the Voipe and Kala (Sortex) teams.
- [Zebra CRM integration guide](/guides/crm-zebra): Voipe ↔ Zebra CRM (zebracrm.com, Israeli SMB CRM) via Zebra's public API — click-to-call ("dial" button on the record), screen-pop on incoming calls (caller-ID popup + card open + logging window), and two-way call logging (inbound + outbound).
- [Rapid One integration guide](/guides/crm-rapid-one): Voipe ↔ Rapid One (rapid-image.com/rapid-one, clinic-management system) documented integration for clinic chains — screen-pop opening the patient card on incoming calls, click-to-call from the record, automatic call logging with recording links, multi-branch support.
- [Doctor Clinix telephony guide](/guides/crm-doctor-clinix): what a medical center running Doctor Clinix (doctor-clinix.com) gets from connecting a cloud PBX like Voipe — caller ID, screen-pop opening the patient card, recordings, call logging and action buttons. Doctor Clinix documents PBX-integration capabilities; setup is coordinated between the Voipe team and the Doctor team (no off-the-shelf connector).
- [Salesforce integration guide](/guides/crm-salesforce): Voipe ↔ Salesforce via the Salesforce CTI framework + REST API — embedded softphone inside Salesforce, screen-pop with the matched record (lead/contact/opportunity), click-to-call from any record, automatic call logging with recording links, and Salesforce reports on call data.
- [Notion integration guide](/guides/crm-notion): Voipe ↔ Notion via the official Notion API (API-tier integration) — calls and SMS logged as database rows, call summaries written as pages, customer records enriched by phone-number matching. No click-to-call or screen-pop inside Notion (Notion has no telephony surface).
- [ClickUp integration guide](/guides/crm-clickup): Voipe ↔ ClickUp via the ClickUp API + webhooks (API-tier integration) — each inbound/outbound call logged as a task or comment with recording link, summary and custom fields; tags trigger ClickUp automations. No built-in dialer or screen-pop inside ClickUp.
- [Easybizy telephony guide](/guides/crm-easybizy): how cloud telephony complements Easybizy (easybizy.net) for solo clinics and beauty studios — Easybizy handles calendar/payments/WhatsApp, Voipe adds the phone layer (business number, Hebrew IVR, recordings, missed-call visibility, softphone). No data integration between the two systems.
- [VoIPe for Zoho — English page](/voipe-for-zoho): English landing page for the "VoIPe for Zoho" PhoneBridge extension — screen-pop, one-click dialing and automatic call logging inside Zoho; setup guide at /voipe-for-zoho/help. ₪149/month, or ₪119/month billed annually.
- [Real-Time Dashboards](/real-time): Live monitoring, agent KPIs, call flow visualization
- [Reports & Analytics](/reports): Historical data, trends, call insights, BI dashboards
- [CRM Integrations](/integrations): Salesforce, HubSpot, Monday.com, Zoho, custom API

## Voipe AI (AI services)
- [Voipe AI hub](/ai): umbrella page for all of Voipe's AI services for calls and the contact center — voice agent, voice intelligence, CRM connectors, and transcription. Hebrew, English, Arabic; customer data stored in Israel, voice processing per the privacy policy.
- [AI Voice Agent](/voice-agent): NLU-powered voice automation, speech-to-text, 24/7 automated support
- [Voice Agent Connectors](/voice-agent/connectors): links the AI voice agent to your CRM/helpdesk — caller-ID greeting by name, mid-call data lookup, and auto-created ticket with full transcript. Live with clinics, municipal call centers, and insurance agencies in Israel.
- [Voice Intelligence](/voice-intelligence): AI-based voice analytics over 100% of call-center conversations for monitoring and QA. Powers the shift from script-based to context-based call centers ("מוקד מבוסס הקשר") — AI detects intent and gathers operational context, then hands complex decisions to a human agent with full context preserved. Hebrew, English, Arabic.
- [Call QA / Quality Assurance](/voice-intelligence/qa): AI quality assurance over 100% of calls (not a manual sample) — every call scored on up to 13 performance metrics (professionalism, empathy, objection handling, script adherence, regulatory compliance), normalized by difficulty. Hebrew, English, Arabic.
- [Sales Intelligence](/voice-intelligence/sales-intelligence): AI sales-call analysis — automatically flags missed opportunities (revenue recovery), objections (quote + agent response + resolution status), price sensitivity, and competitor mentions, across 100% of sales calls. Hebrew, English, Arabic.
- [Sentiment Analysis](/voice-intelligence/sentiment): AI sentiment analysis across call stages — measures customer and agent satisfaction over time, detects the trend (improving/declining) and the turning point where tone flipped. Hebrew, English, Arabic.
- [Agent Coaching](/voice-intelligence/agent-coaching): AI agent coaching — each call yields strengths, weaknesses and one actionable manager insight, plus agent-energy/burnout signals. Turns every call into focused training. Hebrew, English, Arabic.
- [CRM Enrichment](/voice-intelligence/crm-enrichment): automatic CRM enrichment from calls — business fields, summary, follow-up action items and appointment, synced to the customer record with no manual typing. Hebrew, English, Arabic.
- [Sample analysis report](/voice-intelligence/sample-report): a full anonymized example of the per-call analysis report Voipe produces — call/agent/customer scores, QA scorecard, sentiment by stage, objections, missed opportunities, action items, agent energy and business customer profile. All data fictitious (illustration only).
- [Call Transcription](/transcribe): automatic AI transcription of calls in Hebrew, English, Arabic — speaker diarization, full-text search, AI summary, and action items.

## Pricing
- Essentials: 39 ILS/user/month (annual billing, 5 user minimum)
- Call Center: 69 ILS/user/month (annual billing, 5 user minimum)
- Custom: Contact for enterprise pricing (25+ users)
- No setup fees, 30-day free trial, cancel anytime

## Company
- Founded: 2010
- Location: Rishon LeZion, Israel
- Phone: 03-6411111 (office Sun-Thu 08:00-18:00, Fri 08:00-13:00)
- Support: NOC & SOC 24/7
- Website: https://voipe.co.il
- Market: Israeli businesses (SMB to Enterprise)
- Language: Hebrew-only interface (RTL); customer support in Hebrew and English

## Key Features
- Cloud-based (no hardware required)
- 99.9% uptime SLA
- 500+ active customers
- 15+ years in market
- IS 5568 accessibility compliant
- Customer data and metadata stored in Israel (voice processing by leading AI engines per privacy policy)
- 24/7 technical support
- Hebrew-only interface (RTL) — website and product UI are in Hebrew

## Contact
- Demo: https://voipe.co.il/demo
- Sales: sales@voipe.co.il
- Support: support@voipe.co.il
- Phone: 03-6411111
- WhatsApp: https://wa.me/97236411111

## IP Phone Catalog (info-only, complementary hardware)
Voipe is an authorized Fanvil dealer. The catalog at /ip-phones is published as
reference information; Voipe is a SaaS company and the phones are complementary
hardware that integrates with the Cloud PBX. Prices shown are dealer-list,
VAT-exclusive, for reference only — final price determined by quote.

Catalog landing: https://voipe.co.il/ip-phones

### Fanvil XU series (professional, established LCD platform)
- [Fanvil X3SP-PRO](/ip-phones/fanvil-x3sp-pro): Entry, 4 SIP, 2.4" LCD, PoE
- [Fanvil X3SG-PRO](/ip-phones/fanvil-x3sg-pro): Entry with Gigabit, 2.8" LCD
- [Fanvil X3U](/ip-phones/fanvil-x3u): Best-seller standard desk phone, 6 SIP, 2.8" color, Hebrew display
- [Fanvil X4U](/ip-phones/fanvil-x4u): PoE+, supports wireless headsets via EHS
- [Fanvil X5U](/ip-phones/fanvil-x5u): Reception, 16 SIP, 30 DSS keys
- [Fanvil X6U](/ip-phones/fanvil-x6u): Executive, 20 SIP, 60 dynamic DSS keys, 4.3" + 2 side screens
- [Fanvil X7](/ip-phones/fanvil-x7): 7" touchscreen High-End, video (price on request)
- [Fanvil X210](/ip-phones/fanvil-x210): Senior reception, 32 physical DSS, 10-way conference

### Fanvil V series (2026 generation — IPS displays, WiFi 6, Bluetooth)
- [Fanvil V60P](/ip-phones/fanvil-v60p): V-series entry, 4 SIP, 2.4" IPS color
- [Fanvil V61G](/ip-phones/fanvil-v61g): Entry with dual Gigabit
- [Fanvil V62G](/ip-phones/fanvil-v62g): Mid-tier office, 12 SIP, 2.8" IPS
- [Fanvil V62G W](/ip-phones/fanvil-v62g-w): V62G + built-in dual-band WiFi
- [Fanvil V62 Pro](/ip-phones/fanvil-v62-pro): V62 advanced, USB + EHS for wireless headsets
- [Fanvil V64](/ip-phones/fanvil-v64): Pro middle-management, WiFi + Bluetooth built-in
- [Fanvil V65](/ip-phones/fanvil-v65): Senior executive, 20 SIP, 4.3" IPS, WiFi + BT
- [Fanvil V66](/ip-phones/fanvil-v66): 7" touchscreen, WiFi 6, Bluetooth 5.0
- [Fanvil V66 Pro](/ip-phones/fanvil-v66-pro): Flagship with Bluetooth 5.4
- [Fanvil V67](/ip-phones/fanvil-v67): Video flagship, 5MP camera, Android OS, 7" touch

### Fanvil H series (hotel rooms and common areas)
- [Fanvil H2](/ip-phones/fanvil-h2): Basic phone for restrooms and common areas
- [Fanvil H3](/ip-phones/fanvil-h3): Standard hotel room phone, programmable service keys
- [Fanvil H5](/ip-phones/fanvil-h5): Deluxe hotel phone, 3.5" color screen, brand logo display

All catalog models support auto-provisioning, remote firmware updates, and
Hebrew display on Voipe Cloud PBX.